- The first thing about dealing with
difficult people is realising that they think it’s you!
- The second is learning
that you have many more options than you thought!
- The third is enjoying
the challenge of dealing with even the really difficult ones!
To be successful at work and play, we need
to be able to deal effectively with colleagues, customers, managers, junior
employees, friends, family, officials, service providers, sales staff,
administrators, people trying to influence us . . . . . .
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This workshop can be run as a 1 or 2 day
in-house programme, tailored to suit specific organisational needs.
Selected elements can be presented as an amusing yet relevant after-dinner
activity, or as a session within a conference.
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During this workshop you will learn about:
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- how to build rapport and get on someone else’s
wavelength
- the three keys to maintaining good
relationships
- effective channels of communication - and when
to use each
- our working styles - and how they help and
hinder us
- how to handle aggression, over-adaptation and
apathy
- how to dismantle your own BARs to assertiveness
- motivating yourself and others - and
recognition patterns in your organisation
- stimulating creativity and encouraging
innovation
- persuasion styles and leadership styles - for
maximum motivation and impact
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Julie Hay has over
45
years experience as employee, manager, shop steward, trainer and consultant. She
has traveled widely lecturing and training and has written numerous other
successful books: Action
Mentoring, Sherwood 1997, Donkey
Bridges for Developmental TA, Sherwood 1995, TA
for Trainers, Sherwood 1996, Gower
Assessment and Development Centre, Vol.1, Gower 1997, Transformational
Mentoring, Sherwood 1999 and Working
it Out at Work, Sherwood 1993.
Julie is well known for her ability to take complicated
theories about personality and explain them in ways that are easily understood
and simple to use. This workshop will be practical, relevant and fun!
p.s.
if you
hate jargon, do not read the rest of this sentence
If you like jargon, this workshop will be based on a powerful
combination of transactional analysis, neuro-linguistic programming,
behaviour analysis, synectics, spider-mapping and a few similar
well-founded but weird-sounding approaches. |
Contact
us to discuss in-house options
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