Dealing with Difficult People : The Event

Click here to contact us for further details.

 
  The first thing about dealing with difficult people is realising that they think it’s you!

Hot Links -to related books and tapes
Working it Out at Work
Donkey Bridges
Transactional Analysis for Trainers
Dealing with Difficult People
 Tapes recorded live at Wembley Conference Centre
  The second is learning that you have many more options than you thought!
  The third is enjoying the challenge of dealing with even the really difficult ones!

To be successful at work and play, we need to be able to deal effectively with colleagues, customers, managers, junior employees, friends, family, officials, service providers, sales staff, administrators, people trying to influence us . . . . . . 

This workshop can be run as a 1 or 2 day in-house programme, tailored to suit specific organisational needs. Selected elements can be presented as an amusing yet relevant after-dinner activity, or as a session within a conference.

Contact us for details of future public courses and presentations.

During this workshop you will learn about: 

  • how to build rapport and get on someone else’s wavelength
  • the three keys to maintaining good relationships
  • effective channels of communication - and when to use each
  • our working styles - and how they help and hinder us
  • how to handle aggression, over-adaptation and apathy
  • how to dismantle your own BARs to assertiveness
  • motivating yourself and others - and recognition patterns in your organisation
  • stimulating creativity and encouraging innovation
  • persuasion styles and leadership styles - for maximum motivation and impact

 

Dealing with Difficult People: The Workbook
Julie Hay   Sherwood 1998                                           £11.95

Dealing with Difficult People
4 hour Tape Set                               £24.95

Special Offer-
Workbook and Tapes             Only £32.00
Get the extra impact of using the workbook with the audio tapes.
Buy both                                                          Save nearly £5.00
For more information & to order click here

 

Julie Hay has over 35 years experience as employee, manager, shop steward, trainer and consultant. She has traveled widely lecturing and training and has written numerous other successful books: Action Mentoring, Sherwood 1997, Donkey Bridges for Developmental TA, Sherwood 1995, TA for Trainers, Sherwood 1996, Gower Assessment and Development Centre, Vol.1, Gower 1997, Transformational Mentoring, Sherwood 1999 and Working it Out at Work, Sherwood 1993.

You can  contact us to purchase these books or to book on the workshop.

Julie is well known for her ability to take complicated theories about personality and explain them in ways that are easily understood and simple to use. This workshop will be practical, relevant and fun!

p.s. if you hate jargon, do not read the rest of this sentence
If you like jargon, this workshop will be based on a powerful combination of transactional analysis, neuro-linguistic programming, behaviour analysis, synectics, spider-mapping and a few similar well-founded but weird-sounding approaches.

Contact us for details of future public courses and presentations.

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